Intro
Need help right now? Nova Patti’s Customer service is available 24/7. The fastest route is the in-app chat; you can also use the help link from the app’s store page. If you still need the installer, grab the official Nova Patti apk download.
Where to find support instantly (24/7)
Steps:
- Open the Nova Patti app and go to the lobby/home screen.
- Tap the support/chat icon in the top-right corner.
sometimes shown as a headset or chat bubble.
- Choose the topic that fits your issue and start chatting.
From the store page
Open Nova Patti’s listing page and use the Help/Support link if shown. This redirects you to the same support team, but in-app chat is usually quicker.
What support can help with
- Changing withdrawal-binding info (e.g., payout account/UPI/wallet). Identity verification (KYC) may be required—have documents ready.
- Withdrawal shows “successful” but not received. Often due to security checks or delayed settlement—support can verify status.
- Frequent withdrawal failures even when your account looks normal—ask them to check risk flags, limits, or method-specific rules.
- Event/Promotion bonuses (apply for extra rewards, missing bonus after you qualify, rule clarifications).
- General account, login, device, or payment questions.
What to prepare before you chat (speeds things up)
- Your Account ID / registered phone (from Profile/Settings).
- Clear screenshots: error messages, wallet/transaction history, event rules page, and any “Success” status that didn’t arrive.
- Timestamps: when it happened (include your timezone).
- Payment details: method used and any reference/transaction ID (don’t share full card numbers or OTPs).
- KYC docs if you’re changing withdrawal-binding info.
Language options (English & Urdu)
Support is usually in English, with Urdu available in many cases. During app updates, the language toggle may be temporarily unavailable. If you don’t see it, use a screenshot translation tool to keep the conversation moving.
Safety notes (important)
- Never share your OTP, full card number, or passwords.
- Support will not ask for an upfront payment to “unlock” withdrawals or bonuses.
- If someone claims to be staff outside the app, verify through in-app support first.
FAQs(Common Answers)
1.Open in-app support → choose Account / Withdrawal Binding.
2.State what you need to change and why.
3.Be ready for KYC verification (photos/docs as requested).
4.Wait for confirmation that the new binding is active before your next withdrawal.
1.Share the transaction reference and timestamp.
2.Ask support to confirm security review / settlement status.
3.If your bank/wallet has delays, they’ll advise the next check-in time or steps.
1.Provide error screenshots and method used.
2.Ask them to check daily limits, risk flags, or method-specific caps.
3.If needed, try an alternate verified payout method after they clear it.
1.Send the event name, rule screenshot, and your progress (e.g., rounds played/deposit made).
2.Ask if the event requires a manual grant.
3.If yes, request the bonus and keep the chat ticket ID for tracking.
Helpful links
- Installer & updates: Nova Patti Game download
- Hub page: Guide Blogs
- iOS issues:Nova Patti iOS Guides